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CEU LIVE WEBINAR

QM Training and Management of Behavior Disorders

Accredited by the National Association of Long-Term Care Administrator Boards (NAB)
Register
  • June 3rd, 2026 / 2 pm-3 pm EST

Led by Limitlessli’s SVP of Clinical Reimbursement, Mary-Beth Newell, this one-hour session is designed for nursing home administrators (LNHAs), directors of nursing, and MDS coordinators who want to strengthen their approach to behavior-related Quality Measures and resident-centered dementia care. 

This session examines how Quality Measures for antipsychotic, antianxiety, and hypnotic medication use are triggered, how behavior symptoms affect surveyor review, and how each of these areas connects to the CMS Five-Star Quality Rating. You’ll see how clinical documentation and assessment practices directly influence both compliance standing and resident care outcomes. 

Key topics include how to conduct a Behavioral and Psychological Symptoms of Dementia (BPSD) assessment, how to identify underlying triggers such as unmet physical needs, medication side effects, environmental factors, and psychosocial concerns, and how to apply evidence-based non-drug interventions like music therapy, touch therapy, aromatherapy, and structured communication approaches. The session also introduces the Life Story framework and sensitivity training tools that help clinical teams connect with residents living with dementia. 

The webinar concludes with a Q&A. 

Key Takeaways

Learn

How behavior and psychotropic medication Quality Measures are triggered and how they impact Five-Star performance. 

Understand

How to conduct a BPSD assessment and interpret behavior as communication.

Gain

Practical, evidence-based non-drug interventions you can implement with your clinical team.

By applying the strategies discussed, administrators and clinical leaders can strengthen resident care, improve survey readiness, and support better outcomes for residents living with dementia. 

Presenter

Mary-Beth Newell

BSN, MS, RAC-CT, CPHQ  
SVP of Clinical Reimbursement, Limitlessli 

Mary-Beth Newell brings over 25 years of experience in post-acute consulting and leadership, including executive roles in clinical operations and reimbursement. She is passionate about clinical excellence, evidence-based programming, improving 5-star ratings, and supporting accurate documentation that reflects the care delivered. Her strengths in analysis, critical thinking, and creativity have helped skilled nursing facilities strengthen their case mix accuracy and Medicare documentation processes. A respected speaker and educator, she has presented at state and national conferences and testified twice at the California State Capitol on skilled nursing issues. 

Join Us Live

Healthcare Administrators, Directors of Nursing (DON), MDS Coordinators

June 30th, 2025

1:30 pm - 2:30 pm EST

CEU Credit: 1 hour

Register

CEUs Disclaimer

The Continuing Education Units (CEUs) offered through this program are designed for licensed Nursing Home Administrators and are accredited by the National Association of Long-Term Care Administrator Boards (NAB) through our partnership with a registered NAB consultant. These CEUs are intended to support professional development and compliance with state licensing requirements; however, participants are responsible for ensuring that the CEUs meet their individual licensing board’s requirements.

This program is available nationwide. While we strive to maintain compliance with relevant regulations, participants should verify that the CEUs are accepted in their respective states, as state-specific requirements may vary. Attendance is recorded as part of the certification process, and participants must provide their license information for submission to NAB following completion of the training. It is the participant’s responsibility to maintain accurate records of their CEUs and retain all certificates of completion for their personal and professional use.

By registering for this program, participants acknowledge that the educational content is for informational purposes only and does not constitute legal, financial, or professional advice. The program provider reserves the right to update or modify this disclaimer as necessary to reflect changes in accreditation, regulatory requirements, or program offerings.

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2026

 Limitlessli

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855-LIMITLS

Privacy Policy | © 

2026

 Limitlessli

“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
Before joining Limitlessli, I worked for a company with poor management and long hours. They ignored all our suggestions and feedback. Here, not only is my salary higher, but the execs and the team share the same vision as I do. They value improvement, recognize we're human - not robots, and genuinely care about us. They also respect your boundaries and treat everyone equally. After my husband’s accident, I had to stay home. Now, I’m grateful to work remotely for a company with great pay and awesome colleagues. Also, I applied as a contractor, but they recognized my potential and gave me the chance to showcase my analytical skills. With this kind of management, everything can be fixed and challenges can become opportunities.

Operations Manager
"Before I applied to Limitlessli, my work hours were difficult and I had a long commute to the office. I was hesitant to switch jobs, and worried about strict and unapproachable management. But those fears quickly disappeared when I started at Limitlessli. I truly feel like I belong here—I'm not just an employee, I'm part of a big family. Everyone is approachable, and working from home is so much more convenient."
Compliance Auditor
“I returned home from abroad and was looking for other opportunities like working remotely. I was hesitant at first since I never worked remotely. But I was impressed by the way Limitlessli conducted the selection/hiring process. They are very hands-on with their employees and provide better opportunities. I can work remotely in the comfort of my home. I don’t have to wake up early and deal with the stress of traffic, and I can practice my knowledge and skills in nursing without leaving home.”
MDS Consultant
“I spent three years in the BPO industry, enduring the daily hassle of commuting through traffic. The wages were inadequate, especially because I'm the primary provider for my family. I'm incredibly thankful that my friend recommended me to Limitlessli. Even though I lacked experience as a VA, they still gave me a chance. Being part of this company is really a blessing. The work-life balance here is exceptional; employees are treated like family, and there's no micromanaging from clients. I'd like to express my gratitude to my client for being an incredible boss as well as to Andy, Viola, and the HR Admin. Wishing our company continued success and countless blessings ahead.”
Intake Specialist
“I used to work from home, but when my previous company required us to return on-site after the pandemic, I decided to apply to Limitlessli. From the start, I was impressed by their values and team spirit. After joining, I found a supportive culture and meaningful work that confirmed my initial impressions. Working with Limitlessli and their clients offers three major benefits: Firstly, the flexibility to work remotely, giving you the convenience of working from home. Secondly, competitive pay ensures that employees are fairly compensated for their efforts. Finally, the supportive environment from Limitlessli and their clients creates a positive workplace culture where employees feel valued and encouraged in their professional growth. The only challenge I’ve had so far is when I encountered a technical issue. But I reached out to our IT support team, who were incredibly responsive and immediately resolved the issue.”
IT Team Leader
“The salary is great and you can choose the shift that’s convenient for you. The staff and my co-workers are friendly and accommodating. I also really enjoy when we get together for dinner, parties, and team-building events.”
QA RN
It is a fun environment even though it is a WFH setup still the company finds ways to meet and collaborate with the team and very accommodating. Aside from the high salary, the clients are very generous and we can learn a lot about the job or position you are applying.
Data Entry Associate

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